Reservation and Inquiry 03-5619-1066

How to Use this Hotel

How to Check In

  • First, head to the reception on the 4th floor.
  • Let our staff know you'll be staying overnight.
  • Please fill out a contact information card and pay your bill at the reception.
  • If you've booked a reservation in advance, your name, address, and other information will already be printed on the card. Please review your information and sign the card.
    We ask that you pay in advance for your stay at our hotel. Once you have paid your bill, you'll receive your key card. We accept the following credit cards: Visa, MasterCard, UC, JCB, DC, American Express, Diner's Club International, UFJ NICOS, MUFG, and Credit Saison.
  • Once you've checked in, you can take the elevator to your room.
  • Guest rooms are located on floors 8 through 19 and these floors are only accessible using the card key received at check in. Please tap your card key in the elevator as shown in the photograph, then press the button for the floor you wish to go to.
    Our dependable security is especially popular among our female guests. Please enjoy peace of mind in your room, whether you’re here for business or leisure.

How to Check Out

  • Return your card key to check out
  • Please return your key card to the reception to complete your check-out! Payment for the room is made in advance, so you won’t need to pay unless you have used the guest telephone in your room or other paid services after check-in. You can check out with ease and quickly be on your way.

Use of the Smoking Space

  • Our guests who smoke should please use the smoking space on the 4th floor.
  • At Lotte City Hotel Kinshicho, all of our guest rooms are non-smoking for the comfort of all of our guests.
    There is a smoking space on the 4th floor, where the reception desk for Lotte City Hotel Kinshicho is located, for those of our guests who wish to smoke. Please feel free to use it. We ask for your cooperation in keeping our all of our guest rooms smoke free.